Privacy Policy
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Privacy Policy
Effective Date: August 27, 2024
Introduction:
Divine Hands Medical Services is committed to protecting the privacy and security of our patients’ personal and health information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information in accordance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA).
1. Information We Collect:
We collect various types of information in the course of providing healthcare services, including:
- Personal Information: Name, date of birth, address, phone number, email address, and insurance information.
- Health Information: Medical history, diagnoses, treatment plans, prescriptions, lab results, and other health-related information.
- Payment Information: Credit card numbers, billing addresses, and other financial information necessary for processing payments.
- Technical Information: Data about your interactions with our website, electronic health records (EHR) systems, and any remote monitoring devices you may use.
2. How We Use Your Information:
We use your information for purposes including, but not limited to:
- Healthcare Delivery: To provide, coordinate, and manage your healthcare and related services.
- Payment Processing: To bill and collect payment for the services provided to you.
- Healthcare Operations: To conduct quality assessments, improve our services, and manage our operations.
- Communication: To contact you with information related to your care, including appointment reminders, test results, and treatment options.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Information Sharing and Disclosure:
We may share your information with the following parties:
- Healthcare Providers: To other healthcare professionals involved in your care, including specialists, laboratories, and hospitals.
- Insurance Companies: To your health insurance plan for payment and coverage purposes.
- Business Associates: To third-party service providers who perform functions on our behalf, such as billing, data processing, and analytics, under strict confidentiality agreements.
- Legal Authorities: When required by law or in response to valid legal processes such as subpoenas or court orders.
4. Your Rights:
You have the following rights regarding your personal and health information:
- Access and Copies: You have the right to access and obtain copies of your health records.
- Amendments: You have the right to request corrections or updates to your health records if you believe there is an error.
- Restrictions: You have the right to request restrictions on how your information is used or disclosed for treatment, payment, or healthcare operations.
- Confidential Communications: You have the right to request that we communicate with you in a specific manner or at a specific location (e.g., sending mail to a P.O. Box instead of your home address).
- Accountability: You have the right to receive a report of any instances where your information has been disclosed without your consent for purposes other than treatment, payment, or healthcare operations.
5. Data Security:
We implement a variety of security measures to protect your information, including:
- Encryption: All electronic health records are encrypted to protect your information during transmission and storage.
- Access Controls: Only authorized personnel have access to your information, and they are required to maintain its confidentiality.
- Training: Our staff undergo regular training on data privacy and security practices.
6. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we will notify you by updating the “Effective Date” at the top of this policy and providing notice through our usual communication channels.
7. Contact Us:
If you have any questions or concerns about this Privacy Policy or your rights under it, please contact us at:
Divine Hands Medical Services
6613 Sunset Drive, Sykesville MD 21784
+1-443-399-2736
emensah@divinehandsmedical.com
emensah@divinehandsmedical.com